Privacy Policy

Effective date: 1 February 2024

This Privacy Policy explains how NorthStarIQ Partners (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you use our website northstariq-partners.co.za, contact us, or use our services.

We follow the Protection of Personal Information Act, 2013 (“POPIA”) and apply the principle of: collect what we need, use it for a clear purpose, protect it properly, and don’t keep it longer than necessary.

1) Who we are

Responsible Party: NorthStarIQ Partners
Registration number: [●]
Address: [●]
Email: privacy@northstariq-partners.co.za
Information Officer: [Lonwabo Silinda]

2) What personal information we collect

We may collect the following categories of personal information:

Information you give us

  • Contact details: name, email, phone number, company name, job title

  • Enquiry details: messages you send us, meeting notes, and basic context you provide

  • Subscription details: newsletter sign-ups and preferences

  • If you buy something from us: billing details and transaction references (we do not want card details by email)

Information we collect automatically (website usage)

  • IP address, device type, browser type, pages visited, time on site, referrer links

  • Cookies and similar technologies (see Cookies section)

Information from third parties (limited)

If you interact with us on platforms like LinkedIn, we may receive basic profile/contact details you choose to share through that platform and its settings.

3) Why we collect and use personal information

We use personal information to:

  • Respond to enquiries and communicate with you

  • Provide services and deliver products you request

  • Send newsletters or updates (only if you opt in, and you can opt out anytime)

  • Improve our website and content (analytics, performance, troubleshooting)

  • Protect our business and users (security monitoring, fraud prevention, abuse prevention)

  • Comply with legal obligations and enforce agreements where necessary

4) How we share personal information

We do not sell personal information.

We may share personal information with:

  • Service providers (operators) who help us run the website and business (e.g., hosting, email/newsletter tools, analytics, scheduling, document storage), under appropriate confidentiality and security terms

  • Professional advisors (legal, compliance, accounting) when necessary

  • Regulators or law enforcement where required by law or lawful process

We only share what’s necessary for the specific purpose.

5) Cross-border transfers

Some of our service providers may store or process data outside South Africa (for example, cloud hosting or email tools). Where cross-border transfer applies, we take steps to ensure the transfer meets POPIA’s requirements — such as ensuring adequate protection, binding agreements, or obtaining consent where needed.

6) Security safeguards

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or unlawful processing.

No method of transmission or storage is 100% secure, but we treat security as a priority and continuously improve controls.

7) How long we keep personal information

We keep personal information only as long as needed for:

  • the purpose it was collected,

  • legal or contractual requirements, and

  • legitimate business needs (like audit trails and dispute resolution).

When no longer needed, we securely delete or de-identify it where appropriate.

8) Your rights under POPIA

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction or updating of your information

  • Request deletion or destruction (where lawful and applicable)

  • Object to processing in certain cases (including direct marketing)

  • Withdraw consent where processing is based on consent

To exercise these rights, email us at privacy@northstariq-partners.co.za. We may need to verify your identity before fulfilling a request.

9) Direct marketing and newsletters

If you subscribe, we may send you emails with updates, insights, or offers.
Every marketing email will include an unsubscribe link. You can also opt out anytime by emailing privacy@northstariq-partners.co.za.

10) Cookies

We may use cookies to:

  • keep the website working properly,

  • understand how visitors use the site, and

  • improve performance and content.

You can control cookies through your browser settings. Disabling cookies may affect how parts of the site work.

11) Special personal information and children

We do not intentionally collect special personal information (like health information) and we ask you not to send it to us unless it’s clearly necessary and agreed upfront.

Our website and services are not intended for children. If you believe a child has provided personal information to us, contact us so we can take appropriate steps.

12) Third-party links

Our website may link to third-party websites (for example, resources or partners). We are not responsible for their privacy practices. Always read their privacy policies.

13) Changes to this Privacy Policy

We may update this policy from time to time. The latest version will always be posted on our website with an updated effective date.

14) Complaints

If you believe we have infringed your rights, please contact us first at privacy@northstariq-partners.co.za so we can resolve it quickly.

You can also lodge a complaint with South Africa’s Information Regulator (for POPIA matters). They provide official complaint channels, including POPIAComplaints@inforegulator.org.za.